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JavRIP » FAQ - Frequently Asked Questions
FAQ - Frequently Asked Questions
Q: A video I’m trying to watch is broken/not available/shouldn’t be on the site.
A: Use the Complaint button below the video to tell us about it.

Q: I’m not able to watch any of the videos.
A: This is most likely on your side – try using different device/browser/OS. We can’t guarantee the intended performance for every kind of software.

Q: I’m getting very slow download speed!
A: We are not limiting download speed from on our side; this must be an issue with your ISP.

Q: Could I get the file named same as the video’s title when downloading?
A: Video’s displayed title is set separately from the file’s name when it was uploaded. As such, videos are accounted for by their IDs. Therefore, it’s not technically possible.

Q: I uploaded a video but can’t see it anywhere!
A: All videos are approved manually, please be patient.

Q: Could you please upload more videos of X?
A: We upload whatever we manage to procure, we are not withholding content on purpose; such requests do not influence or facilitate this process.

Q: Why is X inside a Premium category?
A: It’s for a good reason – either as per standing agreement with the producer, or a particular effort went into procuring it.

Q: Could I please get some free Premium access?
A: Nope :)

Q: Do I need a new account for each of your sites?
A: Yes, member accounts are tracked separately. Your account only gives you access to the site you created it on. We considered implementing a single account at one point, but discovered it would be problematic in the long run.

Q: Can I pay for Premium at all of your sites at once?
A: No, this is done individually for each of sites you wish to have Premium with.

Q: Is my Premium renewed automatically? How can I renew it after it expires?
A: All payments are one-time and Premium can be renewed after expiration at your discretion simply by making a new payment. As such, no manual cancellation is ever needed.

Q: Can I make a new payment before my Premium expires?
A: Sure, you will have your expiration date extended accordingly. You can view your Premium expiration date in your profile any time.
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